Shipping Policy


Locations:

Shipping Warehouses:

California, Florida, Kansas, Pennsylvania, Texas and Washington

*Not all of our products are shipped from every warehouse. See individual shipping availability on each product to know where your items are coming from.


Will Call/Pick-up Locations:

View All Locations



Shipping Map for Plus Products




Shipping Map for Items from Kansas and Washington

(See individual products for shipping availability)



Shipping Map for items from Washington

(see individual products for shipping availability)



Standard Ground Shipping (Within Contiguous USA):

Ground Shipping (For Supplies Only):

All supplies in orders over $150 ship for free. Orders under $150 are charged a nominal flat rate fee of *$12.99. Orders placed before 2pm local time typically ship the same day. *Avoid all shipping charges on supplies by becoming a Ryonet Member.


Additional Ground Shipping Options:

"Gotta Have It"

In a crunch? Choose the "Gotta Have It" option and add $5 to your order to get your in-stock items shipped today, guaranteed. (When order is placed before 2pm local time.) This option allows us to send your in-stock items from the closest warehouse and ship the items we do not have immediately available in a separate shipment. Items may arrive in multiple packages. *Available only on select products.


"I Can Wait"

Not in a hurry? Get $5 off your order when you choose the "I Can Wait" option. We will wait to consolidate your entire order and ship it to you when it's complete. (Adds 2 - 4 days to your wait time.) *Available only in select locations.


Expedited Shipping Options:

UPS 2nd Day Air

2 Business Days. Orders ship same day if ordered before 2pm (your local time). Available at realtime UPS rates based off of weight.


UPS Next Day Air

1 Business Day. Orders ship same day if ordered before 2pm (your local time). Available at realtime UPS rates based off of weight.


Freight Shipping (For Equipment and Packages):

Ryonet ships most of our larger equipment and packages via freight truck line. Freight orders over 150 lbs ship with a flat rate charge per item (individual flat rates can be seen on each item). Freight orders typically ship out in 7-10 business days. You will receive freight tracking information and estimated delivery time once your order ships. Products that ship freight are noted on the product page.

Shipping Outside Contiguous USA:

Shipping to Alaska, Hawaii and PR

Fees for shipping to Hawaii, Alaska, Puerto Rico are calculated on real time rates based off of item weight. All shipments going to these territories are consolidated to minimize shipments. Air options are available.

Shipping to Canada

Fees for shipping to Canada are calculated on real time rates based off of item weight. Standard Ground, 3-5 days. *Duties and taxes assessed by the customs broker.

International Shipping

Please visit our international shipping policy page.


Additional Shipping Info:

Split Shipment & Backorders

95% of our Plus Product line is in stock at all locations. If we are out of stock in a location we will promptly ship from our nearest location. You will receive an email notifying you with your tracking information. If an item is on backorder and we are not able to fill the order in a timely manner we will notify you to review your options for supplementary products or to inform you of the wait time.

Tracking Notification

Please check your email for your updated tracking numbers, you should receive an email tracking notification from UPS or Ryonet when your order ships. If you have a shipping or tracking question please send an inquiry to our Support Team

Delivery Insurance Policy

Ryonet defaults to our shipping service provider for guarantees on delivery, once it leaves our building it is out of our control and sometimes subject to extended circumstance delays such as weather. View the UPS service guide & policies. All packages are insured by Ryonet. If you have a problem with an order please send an inquiry to our Support Team or call: 800-314-6390 during business hours.







Return and Replacement Policy:


Order Inspection Policy:

Due to the nature of the screen printing business, we realize that many times our customers are relying on our products and shipments to produce time sensitive orders. The Ryonet shipping department has a + 98% shipment accuracy rating, but from time to time something may be missed or the wrong item may be in an order. We ALWAYS rectify these problems immediately and re-ship the correct product via UPS Ground or USPS Priority Mail. Our strategically placed distribution centers can reach anywhere in the US in 2-3 business days using these methods of shipment. If an expedited shipping method was selected on the original order, then an expedited shipment method will be used to rectify the order.

CUSTOMERS MUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER. This will help ensure that you receive your product quickly and help avoid last minute rush situations. If an order is not inspected within the given time restraints then we will still rectify the problem up to 30 days after the receipt of the order by re-shipping the items via ground service. All claims made after 30 days of the receipt of order will be handled on a case-by-case basis at the discretion of Ryonet. As always, we want to ensure that our customers are satisfied. For questions pertaining to shipping or transit times please send an inquiry to our Support Team.

Return Policy:

If your product was damaged during shipping please call: 1-800-314-6390 or send an inquiry to our Support Team. ScreenPrinting.com and Ryonet offer a 30 Day Limited Return Policy. This return policy applies to all of our products and equipment unless otherwise specified on a particular product or piece of equipment. (All returns must be authorized.)


Items that cannot be returned:

* Software/ Artwork, DVDs (any disc content) and Downloadable Content.

* Inkjet Printers

* Custom Pantone Matches

* Custom Equipment Configurations

Returns are only accepted if a product has not been used, UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customer must contact Ryonet within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receiving a product are ONLY eligible for in store credit. (All returns are subject to restocking fees.)

Restocking Fees:

Due to processing, receiving and credit card fees a standard 5% restocking fee will be applied to all returns*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to increase. Restocking fees for all equipment, kits and packages begin at 10% and are subject to increase dependent on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc.


Need to request a return?

Please call or email us within 30 days of receiving your order:

* Phone: 800-314-6390

* Please send an inquiry to our Support Team


Please have the following information available:

* Name and address that the order was placed under.

* Your invoice or original order number.

* Reason for which you are requesting to return.


Preferred Action:

* Refund, Replacement or Exchange


Once this information is received we will issue you a return authorization number. This information will be emailed to you along with the address to send your items back to. If you do not receive our email within 2 business days, please check your junk mail folder and notify us immediately. Once the return has been authorized, you will have 30 days to send back the return. If the return is not received within 30 days, you will need to go through the authorization process again.

Package your return carefully with your RMA# written on the outside of the box or visible on your return shipping label. We are not responsible for any damages that may occur when your return is in transit back to our location. Additional restocking fees may apply if damage occurs.


Suggestions:

If you have ordered a product (such as a screen printing kit) and start using it only to find out that it isn't for you, what do you do? First, please contact us if you have any questions that we could answer. Also, be sure to let us know the condition of the product.

Another option for you is to sell it on Ebay or Craigslist.org. Screen printing products and equipment (especially packages) sell great on Ebay. If your package has been used and you would like to return it, placing an auction on Ebay is probably the best way to recoup your investment. By selling on Ebay, you can get over the fair market value for your product, you won't be charged a restocking fee, and the person buying it from you will pay for shipping-not you. If you need help doing this, please contact us and we would be happy to help you. Our goal is to ensure that all our customers are happy, you will not be disappointed!








Tax Policy

* Ryonet charges sales tax in AL, AR, CA, CO, FL, GA, IL, KS, LA, NY, OH, PA, TX, and WA.

* State resale or equipment for manufacturing exemption certificates can be added to your account. Find your exemption form here