We Take Shipping Seriously

We understand that screen printers often require supplies without much advance notice. That’s why most orders in the Contiguous U.S. arrive within 1–4 business days. Our commitment is to ship your order as swiftly as possible.

Same-Day Shipping Cut-Off Times

Orders placed before 2:00 PM local Ryonet warehouse time ship the same business day. We ship from two locations:

• Eastern & Central time zones ship from PA (cut-off is 2:00 PM EST)
• Mountain & Pacific time zones ship from WA (cut-off is 2:00 PM PST)

Orders placed after the cut-off will ship the next business day. Our system chooses the shipping location based on inventory and your location.

For urgent orders, call us at 1-800-314-6390 or chat Mon–Fri, 6 AM–5 PM PST.

General Free Shipping Policy

Orders including $300 or more of *eligible supply items qualify for FREE Ground Shipping. 

• Orders below $300 ship for a flat $19.50.
• Email/SMS Subscribers get a free supply shipping promo every month. Subscribe today and get yours! 

Note: Items may not be shipped to Alaska and Hawaii using free shipping.

If your order doesn't qualify for free shipping, your order may contain:

• Shipping Address Outside of Contiguous U.S.
• Cart contains Equipment.

Locations

Washington and Pennsylvania.

*Most of our products are stocked in each of our locations. However, we recommend checking the shipping availability for each item to identify any exceptions.

Standard Ground Shipping (Within Contiguous USA):

View our entire FREE Shipping Policy

Expedited Shipping Options:

2nd Day Air

2 Business Days. Orders ship the same day if ordered before 2 pm cut-off. Available at real-time rates based on weight.

Next Day Air

1 Business Day. Orders ship the same day if ordered before 2 pm cut-off . Available at real-time rates based on weight.

Freight Shipping (For Equipment and Packages):

ScreenPrinting.com ships most of our larger equipment and packages via freight truck line. Freight orders ship with a flat rate charge per item (individual flat rates can be seen on each item). You will receive freight tracking information and estimated delivery time once your order ships. Products that ship freight are noted on the product page.

Shipping Outside Contiguous USA:

Shipping to Alaska, Hawaii, and Puerto Rico

Fees for shipping to Hawaii, Alaska, and Puerto Rico are calculated at real-time rates based on item weight. All shipments going to these territories are consolidated to minimize shipments. Air options are available.

International Shipping

Please visit our international shipping policy page.

Additional Shipping Info:

Split Shipment & Backorders

If an item is on backorder and we are not able to fill the order in a timely manner we will notify you to review your options for supplementary products or to inform you of the wait time.

Tracking Notification

Please check your email for your updated tracking numbers, you should receive an email tracking notification from UPS, FedEx, or ScreenPrinting.com when your order ships. If you have a shipping or tracking question please send an inquiry to our Support Team.

Delivery Insurance Policy

Once an order leaves our facility, ScreenPrinting.com relies on our shipping carriers (such as UPS or FedEx) for delivery and tracking. While we do our best to ensure timely and accurate shipments, delivery timelines may be affected by external factors such as weather, carrier delays, or service disruptions—these are outside of our control.

Please note: Ryonet and ScreenPrinting.com is not responsible for lost or stolen packages after confirmed delivery to the shipping address. If your tracking information shows that your package was delivered but you did not receive it, we recommend checking with neighbors, your local carrier, or filing a report with the shipping provider and local authorities. For added security, we encourage customers to use a delivery address where someone will be available to receive the package, or to utilize secure delivery options such as UPS Access Points. 

If you experience a problem with your order, please reach out to our Support Team or call us at 800-314-6390 (outside the U.S. 1-360-576-7188) during business hours.

You can also view the UPS and FedEx Service Guide & Policies for more information.

Return and Replacement Policy:

Order Inspection Policy:

Due to the nature of the screen printing business, we realize that many times our customers are relying on our products and shipments to produce time-sensitive orders. The ScreenPrinting.com shipping department has a + 98% shipment accuracy rating, but from time to time something may be missed or the wrong item may be in order. We ALWAYS rectify these problems immediately and re-ship the correct product via UPS Ground or USPS Priority Mail. Our strategically placed distribution centers can reach anywhere in the US in 2 to 3 business days using these methods of shipment. If an expedited shipping method was selected on the original order, then an expedited shipping method will be used to rectify the order.

CUSTOMERS MUST INSPECT THEIR PACKAGE WITHIN 48 HOURS OF RECEIPT OF THEIR ORDER. This will help ensure that you receive your product quickly and help avoid last-minute rush situations. If an order is not inspected within the given time restraints then we will still rectify the problem up to 30 days after the receipt of the order by re-shipping the items via ground service. All claims made after 30 days of the receipt of the order will be handled on a case-by-case basis at the discretion of ScreenPrinting.com. As always, we want to ensure that our customers are satisfied. For questions pertaining to shipping or transit times please send an inquiry to our Support Team.

Please note, once your driver arrives for delivery, inspect all items signing the BOL, or delivery slip. If the driver leaves before this inspection is completed, ScreenPrinting.com will not be able to hold the freight company accountable for damages incurred. Although the driver may be impatient, please don’t feel rushed during this process as this is a service paid for by you, therefore inspection completion is absolutely advised and recommended.

Return Policy:

If your product was damaged during shipping please call: 800-314-6390 (outside US 1-360-576-7188) or send an inquiry to our Support Team. ScreenPrinting.com offers a 30-Day Limited Return Policy. This return policy applies to all of our products and equipment unless otherwise specified on a particular product or piece of equipment. (All returns must be authorized.)

Items that cannot be returned:

• Software/ Artwork, DVDs (any disc content), and Downloadable Content.
• Custom Equipment Configurations 

Returns are only accepted if a product has not been used, UNLESS authorized by a customer service representative. Return shipping charges are the responsibility of the customer. However, return shipping charges are not the responsibility of the customer if the item being returned was damaged in transit, received in error or the incorrect item was shipped. Original shipping charges will not be refunded/credited. Customers must contact Ryonet within 30 days of receiving a product if they desire to return it for a refund. All returns made after 30 days of receiving a product are ONLY eligible for in-store credit. (All returns are subject to restocking fees.)

Restocking Fees:

Due to processing, receiving, and credit card fees, a standard 20% restocking fee will be applied to all returns*
*Depending on the item, whether it has been used, the condition in which it is received, when the item was purchased, etc. this restocking fee is subject to change.

Need to request a return?

Please call or email us within 30 days of receiving your order:

• Phone: 800-314-6390 (outside US 1-360-576-7188)
• Please send an inquiry to our Support Team

Please have the following information available:

• Name and address that the order was placed under.
• Your invoice or original order number.
• Reason for which you are requesting to return.

Preferred Action:

• Refund, Replacement, or Exchange

Once this information is received and if approved, we will issue you a return authorization number. This information will be emailed to you along with the address to send your item(s) back to. If you do not receive our email within 2-business days, please check your junk mail folder and notify us immediately. Once the return has been authorized, you will have 30 days to send it back the return. If the return is not received within 30 days, you will need to go through the authorization process again.

Package your return carefully with your RA# written on the outside of the box or visible on your return shipping label. We are not responsible for any damages that may occur when your return is in transit back to our location. Additional restocking fees may apply if damage occurs.

Suggestions:

If you have ordered a product (such as a Screen Printing Kit) and start using it only to find out that it isn't for you, what do you do? First, please contact us if you have any questions that we could answer. Also, be sure to let us know the condition of the product.

Another option for you is to sell it on eBay, Craigslist.org, or through social media. Screen printing products and equipment (especially packages) sell great on eBay. If your package has been used and you would like to return it, placing an auction on eBay is probably the best way to recoup your investment. By selling on eBay, you can get over the fair market value for your product, you won't be charged a restocking fee, and the person buying it from you will pay for shipping-not you. If you need help doing this, please contact us and we would be happy to help you. Our goal is to ensure that all our customers are happy, you will not be disappointed!